Admission to Health in Italy Network is subject to a three-step strict screening process based on the following examinations:
1. Outcome, based on Outcomes Evaluation National Program, so-called PNE, measured by Agenas
Agenas is a National Agency for Regional Health Services; it is a non-economic public institution in charge of: supporting national and regional health planning, comparing costs and efficiency of healthcare services, detecting malfunctions in managing health resources (human resources, material and provision), spreading health innovation and experimentation.
Agenas is a technical-scientific Agency of the Italian National Health Services; it promotes collaboration at the different levels of the NHS and it is involved in monitoring, conducting studies and elaborating proposals to share with the Ministry of Health and the Italian Regions.
2. Quality & Safety, in co-operation with Progea
Progea is a consulting firm for healthcare organizations, founded in 1987. Progea activities are focused on organizational models, strategic analysis and sustainable improvement programs. Since 2001, Progea collaborates with Joint Commission International to disseminate in Italy JCI criteria and methodology on Patient Safety and Quality Improvement.
Since 2013, Progea coordinates the Joint Commission Italian Network, which involves almost 30 healthcare organizations around Italy: JCI Italian Network is a not for profit initiative, composed by organizations already accredited by JCI or recognizing JCI methodology for quality improvement.
3. Patient Hospitality Quality Standards
At Health in Italy, we defined Patient Hospitality Quality Standards in order to give a best in class customer experience to all patients (and their families) coming to Italy.
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At HEALTH IN ITALY, your safety is our top priority.
By getting involved in your care, asking questions, and speaking up, you will help us provide you with the best possible care.
While in Italy, your medical care team will keep you informed about your treatment. They will listen to your concerns, answer your questions, and explain the details of your treatment plan. When you are discharged, you will receive written instructions to take home to ensure that you fully understand follow-up care and instructions.
Hygiene and Infection Protection
Our staff will review the information on your Hospital ID band before giving you any medications, before tests, procedures, and X-rays, or when giving you your food tray. If your ID band comes off or is unreadable, ask us to replace it.
All of our patient rooms are private and designed for comfort and comprehensive care. If there is anything about your stay that is not meeting your expectations, please inform one of our staff members and ask to speak to the PATIENT SERVICES COORDINATOR.
Your health and well-being are important to us.
Our healthcare professionals will work hard to provide you with high-quality healthcare and to make your stay here as pleasant and as comfortable as possible.
Via Vincenzo Monti 25, Milan MI 20123, Italy
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